Privacy Policy - Nucar Auto

At nucarauto.com, we are deeply committed to protecting the privacy and personal data of our users, customers, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We take a privacy-first approach in designing our services and implementing strong data governance practices to ensure your personal information is treated with the highest standards of confidentiality and security.

1. Scope of Policy and Data Controller Role

This Privacy Policy applies to all personal data collected through the use of our website, nucarauto.com. It also applies to any related communications, services, tools, and interactions made available through the site. For the purposes of data protection law, the data controller of your personal data is Nucar Auto. Any inquiries or concerns related to this policy may be addressed to [email protected].

By accessing and interacting with our services, you agree to the data practices described in this policy.

2. Categories of Data We Process

We may collect, process, and store the following categories of personal data:

a) Usage Data
Includes information about how you use our website, such as your IP address, browser type, operating system, referral URLs, pages visited, session duration, and user interaction data.

b) Account Data
Includes your full name, email address, phone number, mailing address, and any other identifiers you provide when creating an account or completing a purchase.

c) Profile Data
Includes information generated via personalization, such as stated or inferred preferences, purchase history, vehicle selection, and browsing behavior.

d) Communication Data
Includes contents of messages sent to our customer service team, contact history, support requests, and any user-submitted inquiries sent to [email protected].

e) Technical Data
Includes information about the devices used to access nucarauto.com such as device type, device identifiers, hardware models, browser plugins, and system configurations.

f) Transaction Data
Includes payment records, billing and shipping addresses, methods of payment, transactional history, order details, and delivery tracking information.

g) Preference Data
Includes your choice of marketing opt-ins, consent status, communication preferences, and product or service interests.

3. Legal Bases for Processing

We rely on the following legal grounds for processing your personal data where applicable under the GDPR:

– Legitimate Interest: Includes fraud prevention, network and information security, customer service, website analytics, and direct marketing communications where legally allowed.
– Contract Performance: Necessary for providing services or fulfilling your orders, including processing payments and delivering vehicles or vehicle-related goods.
– Consent: Where required for sending marketing communications or placing cookies (non-essential), we obtain your explicit opt-in consent.
– Legal Obligation: In cases where processing is required to comply with applicable legal or regulatory obligations.

4. Your Rights (GDPR and CCPA)

Under GDPR and applicable CCPA provisions, you may exercise the following rights:

– Right of Access: Request access to the personal data we hold about you.
– Right to Rectification: Request corrections to inaccurate or incomplete data.
– Right to Erasure (Right to be Forgotten): Request deletion of your personal data, subject to legal retention requirements.
– Right to Restriction of Processing: Request to temporarily or permanently halt the processing of your data under certain conditions.
– Right to Data Portability: Obtain a copy of your data in a machine-readable format and transmit it to another controller.
– Right to Object: Object to processing based on legitimate interests or for direct marketing.
– Right to Non-Discrimination (CCPA): We will never deny goods, services, or pricing to users exercising their rights.

To exercise these rights, please contact us at [email protected]. We may request verification of your identity to fulfill your request.

5. Security Measures

We implement robust technical and organizational measures to protect your data, including:

– End-to-end encryption both in transit and at rest
– Role-based access controls and multi-factor authentication
– Regular internal audits and penetration testing
– Enforced employee training on information security and data protection
– Secure physical and digital infrastructure with backup and disaster recovery protocols

6. International Transfers of Personal Data

Where personal data is transferred to our partners or service providers outside the European Economic Area (EEA), such transfers are safeguarded through Standard Contractual Clauses approved by the European Commission or other lawful mechanisms. We ensure all third parties processing data on our behalf comply with relevant international data protection standards.

7. Data Retention

We retain personal data only for as long as is necessary to fulfill the purposes for which it was collected, and in compliance with our legal obligations.

– Account Data: Retained for the duration of the user relationship and up to 3 years after deletion
– Transactional Data: Retained for 7 years for tax/compliance requirements
– Communication Records: Retained for 2 years following support resolution
– Usage & Technical Data: Anonymized or deleted within 12 months unless retained for security reasons
– Cookie Data: Retention determined by cookie type and browser session (see Cookie section)

8. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on nucarauto.com.

Types of cookies we use include:

– Essential Cookies: Required for core website functionality
– Functional Cookies: Enhance personalization and user preferences
– Analytics Cookies: Help us understand user behavior and improve site performance
– Performance Cookies: Monitor site health, speed, and error tracking

9. Cookie Management and Compliance

We comply with both GDPR and CCPA requirements regarding cookies and tracking technologies. We obtain user consent before placing non-essential cookies and provide you with the ability to manage cookie preferences via a cookie banner or settings control.

You can withdraw your consent or modify cookie settings anytime through your browser or our cookie preference center.

10. Children’s Privacy

nucarauto.com is not intended for children under the age of 13, and we do not knowingly collect, use, or disclose personal data from individuals under this age. If we become aware that data has been collected from a child under 13 without verified parental consent, we will take prompt steps to delete such information.

11. Policy Updates

We may amend this Privacy Policy from time to time as needed to reflect changes in legal requirements, technology, or our data processing practices. We will notify users of material updates through our website or direct communication channels when legally required. Continuous use of the website implies acceptance of the updated Privacy Policy.

12. Contact Us

For any privacy-related questions, concerns, or to exercise your legal rights, please contact us at:

Email: [email protected]
Website: https://nucarauto.com

We are committed to resolving any legitimate concerns and handling your data in full compliance with GDPR, CCPA, and other applicable data protection laws.